Charbel Daher

Coordinated and managed staff and operational logistics for major community events, successfully catering to up to 5,000 attendees per event.

Directed event logistics for high-profile sports and entertainment events, consistently ensuring smooth service delivery and achieving high guest satisfaction ratings.

Trained and supervised new employees, fostering an efficient, collaborative, and high-performing work environment.

Implemented regular evaluations of employee skills and knowledge, providing targeted training and mentoring that enhanced individual performance and team capabilities.

Provided comprehensive front-end and back-end operational support to both the Ottawa parliamentary and constituency offices, ensuring seamless workflow and efficient service delivery.

Managed direct constituent interactions in person and via phone, effectively resolving inquiries and enhancing public satisfaction with parliamentary services.

Streamlined administrative tasks, including correspondence, scheduling, and casework management, significantly improving office efficiency and responsiveness.

Collaborated effectively with diverse staff in a high-pressure, public-facing environment to support legislative initiatives and community engagement.

Established and grew a content marketing and social media management business, successfully attracting and serving a portfolio of local businesses.

Produced professional video content and edited promotional materials, significantly increasing brand visibility and engagement for multiple clients across social media platforms.

Developed and implemented targeted marketing strategies that drove measurable customer engagement and expanded client reach, resulting in enhanced online presence and business growth.

Cultivated a loyal client base, building a small portfolio of recurring clients through consistent delivery of high-quality service and reliable digital campaign execution.